Practice News & Vacancies

"The Call I Just Took..." Receptionists Campaign 2025

The Institute of General Practice Management (IGPM) have launched a new campaign focusing on “The Call I Just Took”.

At Bowling Highfield Medical Practice we support this campaign to help raise awareness to be kind to all our Reception staff and the wider team.

Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the clinical team, and without them, there is no access. But constant abuse is pushing them to breaking point.

Burnout is rising, and we are losing skilled staff who can no longer absorb the emotional toll. This campaign is a call for compassion — because protecting our reception teams protects access to care.

Please watch the video below to see just a snapshot of what reception teams deal with on a daily basis. Our team not only answer phone calls, there is a lot of “hidden” work which patients don’t get to see.

You don’t know what happened on the call they just took..

Click here to watch the IGPM video

Switchover of the Laboratory Information Management System at Leeds Teaching Hospitals

In the week commencing Monday 19 May, Leeds Teaching Hospitals NHS Trust is switching over its Laboratory Information Management System (LIMS), which will have a short-term impact on some non-urgent results. Due to necessary prioritisation of urgent samples, GP practice samples may experience additional delays.

The LIMS is a piece of software that processes the pathology requests made by hospital staff and GPs. It translates requests into laboratory tests which our analysers and laboratory staff can then process. The LIMS is pivotal for booking samples into the laboratories, analysing samples, and reporting results to the systems that staff use.

Further details and a contact point for patients can be found on Leeds Teaching Hospitals website.

Updated 09 May 2025

Page last reviewed: 03 June 2025
Page created: 01 December 2020